The terms of using Vantivelo.

These Terms of Service ("Terms") are the agreement between you and Vantivelo ("Vantivelo", "we", "us") covering your use of the Vantivelo website, platform, and services (together, the "Service"). By creating an account, completing an assessment, or purchasing anything from us, you agree to these Terms.

If you don't agree with them, please don't use the Service. If you're using Vantivelo on behalf of someone else, you confirm you're authorised to accept these Terms for them.

Vantivelo is a relationship intelligence platform. It analyses information you choose to provide and produces personalized written analysis, a practical strategy, structured exercises, and ongoing guidance, all generated by automated systems.

Vantivelo is not, and does not provide:

• therapy, counselling, or psychotherapy
• medical, psychiatric, or clinical care, diagnosis, or treatment
• legal advice or financial advice
• human coaching, or access to a human coach, therapist, or clinician
• emergency, crisis, or urgent-response services

Vantivelo Coach is a software feature, not a person. Nothing you receive from the Service creates a professional, clinical, or fiduciary relationship of any kind. See our General Disclaimer and AI Disclosure.

Vantivelo is intended for adults. You must be at least 18 years old to create an account or purchase anything from us, and you must have the legal capacity to enter into this agreement.

You are responsible for the accuracy of your account details, for keeping your sign-in credentials secure, and for everything that happens under your account. Accounts are personal to you — don't share them. Tell us at support@vantivelo.com if you believe your account has been accessed without your permission.

The Dating & Relationship Assessment and the personalized analysis it produces are free. You may complete a new assessment whenever your situation changes.

Your analysis is generated from what you tell us. Incomplete, inaccurate, or one-sided input produces a correspondingly limited result — which is a normal property of the Service, not a defect.

The Personalized Strategy Roadmap is a one-time purchase of $39 USD. Instant access. No subscription. Yours forever — regenerate your Strategy Roadmap anytime your situation changes with a new assessment report, at no additional cost.

In practice, that means:

• Your Roadmap access is permanent once purchased. It does not expire.
• You may complete a new assessment at any time and generate a Strategy Roadmap from that new report at no additional Roadmap charge.
• Each assessment report can have its own Roadmap, and previously generated Roadmaps remain available in your history.
• A membership is not required to keep, view, or generate Roadmaps you are entitled to.
• Cancelling, downgrading, or never having a membership does not remove your Roadmap access.

Roadmap access may be revoked only where the underlying purchase is refunded or reversed (for example, a chargeback) — see the Refund Policy.

Membership is an optional, recurring monthly subscription that unlocks ongoing platform functionality — including Vantivelo Coach, Homework, and Progress features. Current plans are Growth at $29/month, Momentum at $59/month, and Transformation at $99/month, all in USD.

Membership buys access to software functionality, not human coaching time and not a guaranteed volume of human attention. Each plan carries its own usage entitlements — such as how many Coach submissions accrue and how many may roll over — described on the pricing page. Usage is not unlimited, and we may apply reasonable technical limits (for example, file size, recording length, and processing capacity) to keep the Service reliable.

Membership renews monthly until cancelled. See the Cancellation Policy.

All prices are in US dollars and are shown before you commit to a purchase. We may change prices for future purchases and future renewal periods; we will not change the price of a renewal without notifying you in advance and giving you the opportunity to cancel.

You may be responsible for taxes that apply to your purchase depending on where you are.

Payment processing. Vantivelo processes payments through Stripe, a third-party payment provider. Payment card details are handled by Stripe and not stored by Vantivelo.

You keep ownership of everything you submit — your assessment answers, messages, screenshots, documents, audio, video, and recordings ("Your Content"). You grant Vantivelo a limited licence to host, store, process, and analyse Your Content solely to operate the Service and deliver the functionality you've asked for, including processing by the third-party technology providers described in our Privacy Policy.

We do not sell Your Content, and we do not use it to train publicly available AI models.

You are responsible for what you upload. You confirm that you have the legal right to provide it — including any recordings, messages, images, or documents that involve other people — and that doing so complies with the laws that apply to you. Recording and consent laws differ by jurisdiction; it's your responsibility to comply with the ones that apply where you are. See the Acceptable Use Policy.

The Service itself — including the platform, its design, its written materials, and the underlying methodology — belongs to Vantivelo. Outputs generated for you (your analysis, Strategy Roadmap, Homework, and Coach responses) are yours to use for your own personal purposes. Please don't resell them, republish them as your own product, or use the Service to build a competing offering.

Your use of Vantivelo is subject to the Acceptable Use Policy, which is part of these Terms. Serious or repeated breaches may result in suspension or termination of your account.

We work to keep Vantivelo available and reliable, but we don't guarantee uninterrupted access. Features may be added, changed, or removed as the product develops. If we make a change that materially reduces functionality you've paid for, we'll aim to give you reasonable notice.

You may stop using Vantivelo at any time, cancel a membership, or delete your account entirely — see Data Deletion & Privacy Rights.

We may suspend or terminate access where it's necessary to protect the Service or other people — for example, breach of these Terms or the Acceptable Use Policy, unlawful activity, attempts to compromise our systems, or fraudulent payment activity.

Vantivelo provides information and guidance. We do not promise any particular result in your relationships, your dating life, or any decision you make. Outputs are generated by automated systems and may be incomplete or wrong. You remain responsible for your own choices and actions.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied.

To the fullest extent permitted by law, Vantivelo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or losses arising from decisions you make based on the Service.

Nothing in these Terms limits any liability that cannot lawfully be limited, or affects consumer rights that apply to you and cannot be waived under the law of your country or state.

You agree to cover reasonable claims, losses, and costs that arise from your breach of these Terms or the Acceptable Use Policy, from content you upload without the right to do so, or from your unlawful use of the Service.

We may update these Terms as the product and our legal obligations evolve. The "last updated" date at the top of this page always reflects the current version. Where a change is material, we'll take reasonable steps to notify you — for example, by email or in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms.

To be finalised with counsel. The governing law, dispute-resolution process, and venue that apply to these Terms are being finalised with counsel and will be published here. Until they are published, mandatory consumer protections and dispute rights available to you under the law where you live continue to apply in full.

Questions about these Terms? Email support@vantivelo.com. Email is our support channel — we don't operate a phone line or walk-in office.